I went to the Sams Club web site and placed my sentiments on a message to their Customer Service department.
Imagine my surprise when I received this message back from them a little while ago...
Dear Online Customer,
Thank you for your recent inquiry regarding your Sam's Club® account, and the opportunity to be of service to you.
In the interest of customer service and goodwill, we are crediting your account for late charges assessed in the amount of $20.00. This credit will appear on your next billing statement.
I guess it sometimes does pay to be a cranky old curmudgeon. Don't be afraid to speak up for what you think is right. Once in a while it does pay off.
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